Terms and Conditions:
Ownership of all graphics, documentation, components, material and work produced by Edge Impact remain the exclusive property of Edge Impact, with the exclusive right to use passing to the Client only when all moneys owing to Edge Impact are paid in full in cleared funds. Making multiple copies (with the exception of making backup copies in the normal course of business), or distributing the system or software or any part of the system or software for sale or any other use is strictly forbidden.
Any changes to the design after the design has been accepted by the Client may incur additional costs.
All proposal and quoted prices are valid for 30 days from the published date. Any extension to this period will be by agreement in writing by Edge Impact.
Signing the Acceptance section of a proposal or receipt of an email from a client to that effect will indicate the acceptance of all items in the proposal unless specifically specified as not required in the Acceptance section or within the email of acceptance. Any additional items to the proposal will be subject to an alternative agreement between Edge Impact and the Client.
By signing any proposal or commissioning any work the Client is declaring that they are authorised to sign on behalf of the Client and authorised to incur expense on their behalf.
Edge Impact will take instructions regarding requirements and development from one person only, assigned by the Client to be the focal point within the Clients business and who will be responsible for making the necessary decisions. An exception to this is where there are specific demarcated sections of the development in which case Edge Impact will deal with the persons so assigned. The reason for this is to help in the speedy development of a high quality product for the Client, avoiding any re-development which can be costly to the Client, cause delays, and cause conflicts between the Clients personnel and Edge Impact.
It is normal in the industry to require an initial deposit payment before the commencement of work, which Edge Impact comply with. This is to cover the expenses of setting up, application design, etc. The minimum initial deposit payment is negotiable but normally £1000 or the total value of the job, whichever is the lower. Advance payments for individual stages will be required for larger projects. This initial deposit payment is non-refundable if the client decides not to continue with the project.
Final payment becomes due on the completion of work carried out.
The completed works will be uploaded to Client’s websites or supplied to the Client only on receipt of final payment.
All content, its legality and its conformance to all regulations, on websites and applications developed by Edge Impact remain the responsibility of the Client. This clause it to specifically cover any eventuality where there are specific regulations related to specific businesses which they need to comply with and which Edge Impact may be unaware of. This also covers the sourcing of all copyrighted images.
All fixed quoted work will be done within the detailed terms of the quote. All ad hoc work carried out is clocked to the minute on our time recording system and where this is not covered by a fixed quote, clients are charged for the total actual minutes taken at the end of the month or at the end of three months, six months or annually if the total amount of time is less than 30 minutes, at the standard hourly charge as published. All time assigned to jobs is reviewed by management and adjusted down if necessary to ensure a fair charge policy to Clients. Clients may ask for an estimated cost in which case the cost will not exceed 10% of the estimation before Edge Impact contact the Client to underline the reasons why and to get Client approval for the continuance of work. This system of time keeping and charging is done so that clients, of which there are many who are happy with this system of ours, can confidently request ongoing changes regularly without incurring minimum half hour or one hour charges for each change.
Land travel expenses and time are usually charged for at the standard hourly rate to destination only to cover costs, where clients require Edge Impact staff to attend venues for work, meetings and the provision of training however this is dependent on the job and duration. Alternative travel means and a daily, weekly or monthly engagement rate are by prior agreement in writing only.
Domain registrations carried out on behalf of Clients will require payment in advance and will be for a minimum period of 1 year.
All hosting charges will be on a per year basis and payable in advance whether an entire year is required or not. Hosting will terminate on the expiry date and all website and email facilities will be automatically removed. If this happens, loss of data will occur.
Advance notice and request for payment for renewal of domains and hosting services will be given to the Client by Edge Impact.
Domains which expire will automatically be put into a "RedemptionPeriod" state by the registrar, resulting in a cost to recover them, which is currently in the region of £220 plus vat. If domains expire, they may be purchased by someone else.
Edge Impact allocate in good faith a maximum of 15 minutes free to transfer a domain out however if there is any additional time taken, not due to the fault of Edge Impact, a charge for the total time will be made with a minimum of 1/2 hour per domain in question at Edge Impact’s normal hourly charge out rate which is payable in advance in order to cover costs associated. This addition to our terms is due to a transfer out which took many hours over many days due to the incompetency and inexperience of the receiving personnel not carrying out the necessary procedures as they should have done and we can't be expected to incur additional expense as a result of this without charging for it. It must be noted that: A) When a domain has been transferred out then Edge Impact have NO control of the domain thereafter and all correspondence must be directed at the new domain managers and B) There will in all likelihood be disruption to website services and email due to propagation across the internet and this is NOT anything to do with Edge Impact. We recommend clients only use reputable domain managers who have extensive experience of such matters.
Domains, hosting and email services which are suspended due to non payment of invoices will incur a £70 re-establishment charge payable in advance in cleared funds to cover the time and costs associated with the suspension and re-establishment of services. In this case it is the Clients responsibility to reset email passwords back and to ensure their computers are receiving the email from all accounts.
No domains will be transferred away or website coding, software or any other material provided to the client unless and until all payment is received for any and all work carried out by Edge Impact whether directly related to the specific area in question or not.
Overdue accounts incur interest charges at the current UK Reference Rate plus 8% from the payment due date, in accordance with government guidelines. All costs, including legal costs, associated with debt collection will be added to the outstanding account and claimed accordingly.
Edge Impact and the Client will not poach each others staff or engage or attempt to engage their services in a non-legitimate way and through Edge Impact.
Recruitment: Edge Impact do not recruit staff via recruitment agencies. All recruitment is done in-house. Recruitment agencies sending unsolicited CVs to companies is in contravention of the Code of Professional Practice of the Recruitment & Employment Confederation (REC), www.rec.uk.com, and employment agencies dealing with UK companies are governed by the UK and EU regulations, details of which can be found here: www.gov.uk/employment-agencies-and-businesses/overview and www.legislation.gov.uk/uksi/2003/3319/contents/made. Unsolicited CVs sent to Edge Impact by recruitment agencies or CVs sent to Edge Impact without prior engagement of a recruitment agency by Edge Impact to provide candidates for a specific specified role may be used in the recruitment process and will not incur any fees or liability by Edge Impact to any recruitment adency or third party.
Doing business with Edge Impact in any form will constitute agreement of all these terms and conditions by clients, potential clients, suppliers and all third parties and their agents and representatives.
If any provision of these Terms and Conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable the invalidity or unenforceability of such provision shall not affect the other provisions of these Terms and Conditions and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect. The Client and Edge Impact will agree to attempt to substitute for any invalid or unenforceable provision a valid or enforceable provision which achieves to the greatest extent possible the economic legal and commercial objectives of the invalid or unenforceable Terms and Conditions.
This agreement, and all contracts and agreements made by Edge Impact, shall be governed by and construed in accordance with UK English Law.